Eligibility for Cancellation & Refund

• Before Subscription Activation (Full Refund) – Applicable for RSA, Extended Warranty, and EV Support
  • If the RSA Subscription Plan has not yet commenced (i.e., before activation or start date), you are eligible for a full refund, no questions asked.
  • A full refund will be provided only if the cancellation request is initiated within the cooling-off period of 7 days from the date of purchase and before the plan activation or start date.
  • The refund applies to RSA, Extended Warranty, and EV Support services as long as the plan has not been activated.
• After Subscription Activation (Pro-Rata Refund) – Applies to All Plans
  • If your subscription has already commenced, you may request a cancellation and refund. However, refunds will be processed on a pro-rata basis, subject to the following conditions:
    • If no RSA, Extended Warranty, or EV Support service has been utilized, a refund will be calculated based on the unused portion of the subscription.
    • If any RSA, Extended Warranty, or EV Support service has already been availed, the refund may be denied or adjusted based on the services used.
    • Processing or administrative charges may be deducted, if applicable.
• Exceptions (No Refund Applicable):
  • Expired Subscription: If the subscription period has already ended, refunds will not be processed.
  • Elapsed Subscription Period: If the cancellation request is initiated after 75% or more of the subscription duration has lapsed, the subscription will be deemed as fully utilized, making it non-refundable.
  • Promotional and Bundled Subscriptions: Subscriptions purchased under any promotional offer, discount, bundled package, or special scheme shall not be eligible for refunds, unless explicitly stated otherwise at the time of purchase.
  • Partial Utilization of Services: If any service under the subscription has been availed, the subscription shall be considered active and utilized, and hence, non-refundable.
  • Non-Transferability: Subscriptions are non-transferable and cannot be cancelled in favour of another user or vehicle, thereby making them ineligible for refunds.
    • If a claim has been raised under the Extended Warranty Plan.
    • If the plan is non-transferable and the customer requests cancellation in favour of another user or vehicle.

How to Cancel Your Subscription

To request a cancellation within the cooling-off period, please email our support team at support@suredriveassist.com with the following details:

• Subscription ID / UID Number
• Registered Mobile Number & Email ID
• Reason for Cancellation
• Supporting Documents (if applicable):
  • Vehicle Sale/Transfer: Provide a sale deed or RTO Form 29 as proof.
  • Switching to a new RSA provider: Provide a copy of the new RSA plan/policy.

Alternatively, you can raise a cancellation request via:

• SureDrive Assist Website: support@suredriveassist.com
• Customer Support Helpline: 01244256791

Note: Your cancellation request will be reviewed, and you will receive confirmation within 3 business days.

Refund Processing & Timelines

Once your request is approved, the refund will be processed within 7 business days as per the table below:

• Refunds will be credited to the original payment method used during the purchase.
• If the original payment mode is unavailable, alternative methods (such as bank transfer) may be used upon verification.
• SureDrive Assist is not liable for any delays caused by banks, payment gateways, or third-party payment processors.

Legal & Compliance Information

• SureDrive Assist follows Indian financial and consumer protection laws, including:
  • Consumer Protection Act, 2019
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Payment and Settlement Systems Act, 2007
  • Reserve Bank of India (RBI) Guidelines on Digital Transactions
• Refund policies do not override any rights you may have under Indian consumer laws.
• Any disputes arising from cancellations or refunds shall be subject to arbitration under Indian Arbitration and Conciliation Act, 1996 and governed by the courts of Gurugram.

Modification & Company Discretion

SureDrive Assist reserves the right to evaluate refund requests on a case-by-case basis under exceptional circumstances, at its sole discretion. However, such consideration shall not be deemed as an obligation and shall not serve as a precedent for future cases. By purchasing a subscription, customers agree and acknowledge that refunds are not permitted under the above-mentioned conditions, and all payments are final and non-reversible. For any queries or clarifications, please contact our support team at support@suredriveassist.com.

We reserve the right to update this Cancellation & Refund Policy at any time. Please review this page periodically.