Policy Delivery Methods

All purchased subscription plans, invoices, and confirmation documents will be delivered digitally via the following channels:

• Instant Email Delivery: A PDF copy of your RSA subscription or service confirmation will be sent to your registered email ID upon successful payment and processing.
• SMS/WhatsApp Confirmation: A secure download link for your policy details will be sent via SMS or WhatsApp to your registered mobile number.
• Customer Dashboard Access: You can access and download your subscription details anytime by logging into your SureDrive Assist account on our official website or mobile app.

Note: If you do not receive your policy documents within 15 minutes of purchase, please check your spam/junk folder or contact our support team.

Physical Copy Availability

No Physical Copies Provided

SureDrive Assist operates on a digital-first approach. To promote environment-friendly practices and efficient service delivery, we do not provide printed or physical copies of any policies or subscriptions. However, you can always download and print your RSA subscription details at your convenience from our website or mobile app.

How to Retrieve Your Policy Anytime?

In case you need to re-download your RSA/other services plan details, you can:

• Log in to your SureDrive Assist account on our website or app.
• Navigate to “My Subscriptions” or “Order History” section.
• Click on “Download Policy” to get a PDF copy instantly.

Alternatively, you can request a duplicate email/SMS delivery by contacting our support team.

Issues with Policy Delivery?

If you do not receive your RSA or other subscription plan document within 15 minutes, please follow these steps:

• Check your spam/junk email folder.
• Ensure your registered mobile number and email ID are correct.
• Contact our customer support team at:
  • SureDrive Assist Private Limited
  • Email: support@suredriveassist.com
  • Helpline0124-4256791

Our team will assist you in re-sending the digital copy within 24 hours.

Legal & Compliance Information

• SureDrive Assist follows Indian e-commerce and digital transaction laws, including:
  • Information Technology Act, 2000 (for digital contracts)
  • Consumer Protection (E-Commerce) Rules, 2020
  • Reserve Bank of India (RBI) Digital Payment Guidelines
• Our service policy does not override any rights you may have under Indian consumer protection laws.
• Any disputes related to the delivery of service policy documents will be governed by the laws of India and subject to the jurisdiction of Gurugram courts.

Our team will assist you in re-sending the digital copy within 24 hours.

Contact Us for Support

For any questions or concerns regarding your policy delivery, reach out to us:

• Email: support@suredriveassist.com
• Phone: 0124-4256791
• Website: www.suredriveassist.com

SureDrive Assist reserves the right to update this Shipping & Delivery Policy at any time. Please check this page periodically for updates.