ELIGIBILITY

You must be at least 18 years old to use our Services. By using our platform, you represent and warrant that:

• You have the legal capacity to enter into a binding agreement.
• You will comply with these Terms of Use and all applicable Indian laws and regulations.

SERVICES OFFERED

We provide roadside assistance, accident management, insurance facilitation, extended warranty services, and related automotive protection solutions. However, we do not sell insurance policies directly. We act as a service aggregator and channel partner with various third-party providers, including insurance companies, workshops, and emergency assistance providers.

USER RESPONSIBILITIES

By using our Services, you agree:

• To provide accurate and complete information.
• Not to engage in fraudulent activities or misuse our platform.
• To comply with all applicable Indian laws and regulations.
• Not to disrupt, interfere with the operation, security, or integrity of our Systems & Services to gain unauthorized access.

Any violation of these obligations may result in suspension or termination of your access to our Services.

PAYMENTS & CANCELLATIONS

• We accept various payment methods, including UPI, Net Banking, and Credit/Debit Cards.
• All purchases are final and non-refundable, except the conditions mentioned in our refund and cancellation policy here (Policy link) and as required by law.
• Any unauthorized payment disputes or chargebacks may result in suspension or termination of your access.

For cancellations and refund-related inquiries, contact support@suredriveassist.com

THIRD-PARTY SERVICES

Our platform connects users with insurance providers, workshops, mechanics, towing services, and emergency responders. While we strive for quality service, we are not liable for:

• Service failures or delays by third-party vendors.
• Pricing discrepancies or service availability issues.
• Claim processing issues or policy disputes.

All disputes regarding insurance policies, claims, or workshop services must be addressed directly with the respective third-party provider.

PRIVACY POLICY

We respect user privacy and collect, store, and process personal data as per our Privacy Policy. By using our Services, you consent to data collection for service fulfillment, analytics, and compliance purposes.

For more details, refer to our Privayc Policy.

RESTRICTIONS ON USE

You must not:

• Use our Services for illegal or unauthorized activities.
• Attempt to hack, disrupt, or modify our platform.
• Misuse personal data, including fraudulent insurance claims.
• Upload or share malicious content, spam, or fake reviews

We reserve the right to suspend or terminate accounts found violating these restrictions.

DISCLAIMERS & LIMITATION OF LIABILITY

You must not:

• We do not guarantee uninterrupted access to our Services.
• We are not responsible for losses arising from third-party failures.
• To the maximum extent permitted by Indian law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
• Our liability is limited to the amount paid for the specific service used by the customer.

DISPUTE RESOLUTION

• Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted in [Gurugram, India], in English, with a sole arbitrator.
• Any legal disputes shall be subject to the exclusive jurisdiction of courts in [Gurugram, India].

MODIFICATIONS & TERMINATION

• We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our Services constitutes acceptance.
• The arbitration shall be conducted in [Gurugram, India], in English, with a sole arbitrator.
• We may suspend or terminate your access if you violate these Terms or applicable laws.

CONTACT US

For any questions, complaints, or legal notices, contact us at:

• Comapany Name: SureDrive Assist Pvt, Ltd.
• Email: support@suredriveassist.com
• Phone: 0124-4256791
• Registered Office: SUREDRIVE ASSIST PRIVATE LIMITED Innov8-Orchid Centre, 3rd Floor, Orchid Centre, IILM Institute, Golf Course Road, Sector-53, Gurugram, Haryana -122022